Refund policy

1. PRODUCT RETURN AND EXCHANGE POLICY

Upon receipt, the customer must inspect the products to verify that they correspond to the original order and ensure the item matches what was ordered. (Otherwise, the product is deemed not to be in the same condition as when it was delivered, and the return will not be accepted).

If the customer decides to exchange a product, they must notify us immediately via email at sales.mrdetail@gmail.com or by phone at 2310792743, stating whether they wish to make an exchange or replace the item with a new one from our website. In addition to their full name, the customer must provide the order number and the product code of the item to be exchanged.

A mandatory condition for returning any product is that it must be accompanied by the original proof of purchase. If the product is not accompanied by the proof of purchase, the exchange cannot be accepted under any circumstances.

To be accepted for replacement, products must meet the following criteria:

the product must be intact.
the product must not have been used, worn, or damaged in any way. the accompanying packaging—which is considered part of the product—must be present and unaltered.
all accessories, any gifts, accompanying products, and materials must be included.

 

If the product has lost value due to mishandling that goes beyond merely examining its functionality and characteristics, you are required to compensate for this loss of value. In such a case, the amount of this compensation will be deducted from the refund issued to you. You will be notified of any such deduction before the credit and refund process is finalized.

The product must be returned within 14 calendar days of the date of receipt. The return is to be arranged by the buyer. If a carrier is used for the return, the buyer bears the return costs. In any case, the return must be completed within 14 calendar days of the day of withdrawal (whether you return it in person or send it via a carrier). Once the return is approved, we will refund the full amount paid for the purchase, using the same payment method originally used for the transaction. The return shipping address is:

Mr Detail, 54 Agiou Athanasiou Koulakioti St., Postal Code: 57 300, Chalastra, Thessaloniki, Greece

Once the customer has selected the new product they wish to receive and has informed us of this—and provided the product is available and is of equal or greater value than the original purchase—we will ship the new product to the address provided during registration at our own expense within 5 working days.

If there is a price difference for the new product, payment can be made in two ways:

via cash on delivery (an additional COD fee of €2.50 applies)
via bank transfer to the following account:
PIRAEUS BANK, IBAN: GR25 0171 2190 0062 1916 9909 176, Beneficiary: Kelpekis Theodoros Dimitrios
NATIONAL BANK OF GREECE, IBAN: GR86 0110 2100 0000 2100 2062 376 Beneficiary: Kelpekis Theodoros Dimitrios

In the second case, to proceed with the shipment, the customer must email the proof of payment to sales.mrdetail@gmail.com.

If the customer remains unsatisfied, they have the right to purchase any item they wish at any other time within two months of the original purchase date (excluding promotional periods and special discount periods), subject to prior arrangement with mr-detail.gr.

2. RETURN POLICY FOR DEFECTIVE PRODUCTS.

mr-detail.gr is committed to packaging all products in the best possible way to ensure they reach their destination without damage. If a customer receives a product where the packaging has sustained severe damage that has also affected the product itself, the item is considered defective and must be replaced.

A product with a proven and visible manufacturing defect is also considered defective. Products showing damage due to use and wear more than one month after purchase are not considered defective. mr-detail.gr bears no responsibility if these guidelines are not followed.

Should any of the above issues arise, the customer must contact us immediately via email at sales.mrdetail@gmail.com or by phone at 2310792743. mr-detail.gr is then obliged to replace the defective product with an identical new one (subject to availability) or with another product of the customer's choice.